Privacy Policy

 Effective Date: 15th September 2023

1. Introduction

Welcome to Aptiserve.com (the “Website”), owned and operated by Aptiserve Group Ltd, a business consulting agency registered on Companies House. At Aptiserve, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Basic GDPR concepts

Controller and processor

The GDPR imposes various obligations on a person depending on whether they are a controller or a processor of personal data.
A controller is an entity which decides to process personal data, and makes decisions regarding the basis of processing and the methods which will be used. Controllers have certain obligations regarding personal data.

A processor is an entity which processes data for and on behalf of a controller. They make no independent decisions regarding the data or its processing, as they only process it on behalf of the controller and must comply with all instructions given by the controller.

When you use the Aptiserve service, you are a controller. You are in control of the data you upload to the Aptiserve system, what you do with that data, and why. As a result, you are responsible for ensuring that you have a legal basis on which to process the data, and that you do not retain the data for any longer than is necessary.

You should ensure that you understand your obligations as a controller, and update your own systems and policies to allow the lawful transfer of personal data to Aptiserve.

Aptiserve is a data processor. We, through the Aptiserve platform, store and manage the data you have collected under your instructions. We will never use any personal data which you have uploaded to the Aptiserve system for our own purposes or without your instruction.

2. Information We Collect

We collect and process various types of personal data to provide our business consulting services. This information may include:

    • Contact details (such as name, email address, phone number)
    • Business information (such as company name, industry, and size)
    • Project-specific information necessary for providing our services
    • IP address and cookies (please refer to our Cookies Policy for more details)


3. How We Use Your Information

We use the information collected to:

    • Provide you with the services you have requested
    • Communicate with you about our services and updates
    • Comply with legal obligations and regulatory requirements
    • Conduct data protection impact assessments (DPIAs) before undertaking projects involving third-party companies & make you aware of this also in the agreements we send out when you take up our services.
    • Improve our services and user experience


4. Data Sharing and International Transfers

We may share your information with trusted third-party companies in the UK and around the world to fulfill our contractual obligations. Before sharing your data, we conduct DPIAs to ensure your data’s safety and compliance with GDPR guidelines.

5. Cookies Policy

Cookies Policy

1. What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They help us improve your experience on our Website and provide essential functionality. Cookies can be either “session cookies” or “persistent cookies.” Session cookies are temporary and are deleted from your device once you close your web browser, while persistent cookies remain on your device until they expire or are deleted manually.

2. How We Use Cookies

We use cookies for various purposes, including:

    • Essential Cookies: These cookies are necessary for the proper functioning of our Website. They enable you to navigate the site and use its features, such as accessing secure areas.
    • Analytical/Performance Cookies: These cookies allow us to analyze how visitors use our Website, so we can measure and improve its performance. For example, these cookies help us identify which pages are the most popular and how visitors move around the site.
    • Functionality Cookies: These cookies enhance your experience by remembering your preferences and choices (such as language or region) and provide personalised features.
    • Targeting/Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

3. Your Cookie Choices

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that blocking or deleting cookies may impact your experience on our Website and limit its functionality.

To manage your cookie preferences, you can usually find these options in your browser settings. Links to instructions for popular browsers are provided below:


4. Third-Party Cookies

We may also allow third-party companies, such as advertising and analytics partners, to use cookies on our Website. These third parties may collect information about your online activities over time and across different websites. We do not have control over these third-party cookies, and their use is governed by the privacy policies of the respective third parties.

By continuing to use our Website, you consent to the use of cookies as described in this Cookies Policy. If you have any questions or concerns about our use of cookies, please contact us at the email address provided in our Privacy Policy.

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6. Your Rights

You have the following rights under GDPR:

    • The right to access your personal data
    • The right to rectify inaccurate or incomplete information
    • The right to erasure (the right to be forgotten)
    • The right to restrict processing
    • The right to data portability
    • The right to object to processing
    • The right to opt in or opt out of marketing communications

To exercise these rights or if you have any privacy-related concerns, please contact our Data Protection Officer:

Data Protection Officer: Nour El-Haddad Email: aptiserve@gmail.com

7. Data Security

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data, including encryption, access controls, and regular security assessments.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the revised Privacy Policy will be effective immediately upon posting.

By using our Website, you consent to the terms of this Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the email address provided above.